Crowd Management
Keep passengers moving safely and smoothly in busy hubs.
Airports and train stations face constant pressure from sudden queues and crowding. Traditional monitoring with cameras or manual counts is slow and unreliable. Flow Analytics by AGC provides a better way, using LiDAR-based, privacy-first analytics to show live passenger flows, queue lengths and crowd density, helping operators act quickly without tracking personal data.
The Challenge at Transport Hubs
Crowd management needs a tool that shows exactly how people move through complex spaces, in real time and without compromising privacy.
How It Works
Queue monitoring
Every passenger is tracked from the moment they join until they are served, allowing operators to see average waiting times and spot delays before they escalate.
Flow tracking
Visualise how passengers move through entrances, concourses, security points and boarding areas, showing where congestion builds up.
Dwell time analysis
Time spent in waiting areas, retail zones or platforms is measured to highlight both risks and opportunities for better service.
Cluster detection
Crowd density is measured continuously so that control rooms receive alerts when areas approach unsafe levels of occupancy.
Recent Crowd Management Implementation
Flow Analytics by AGC has been implemented at Helsinki Airport to monitor passenger flows in the departure hall. Our LiDAR-based system tracks how travellers move through check-in, security and waiting areas, providing live queue times, density heatmaps and dwell-time insights. The project helps improve safety, streamline operations and enhance the passenger experience while protecting privacy.
From Insights to Action
With Flow Analytics by AGC, operators of airports and stations can:
- Reallocate staff to areas where queues are building in real time.
- Adjust passenger guidance with signage or announcements based on live density data.
- Plan future layouts or upgrades using evidence of how people actually use the space.
- Demonstrate compliance with safety regulations and crowd management standards.
Why Crowd Management from Flow Analytics by AGC?
Privacy-first
Our solution never captures faces, license plates or personal data. It relies on anonymous 3D LiDAR points, making it fully GDPR-compliant and safe for public use.
Accurate and detailed
Movements are tracked down to the centimeter, enabling precise counts, classifications and trajectory analysis that manual methods and cameras cannot match.
Proven in real-world conditions
Designed for complex urban settings with heavy traffic, poor lighting or weather challenges, ensuring consistent results where other systems fail.
Actionable
Instead of raw feeds that need extra processing, we deliver insights in dashboards, reports and GIS formats that decision-makers can apply directly to planning, design and operations.